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Refund policy

Return & Refund Policy

All sales are final.
HEX APPEAL products are made to order specifically for each customer. We do not accept returns, exchanges, cancellations, or refunds for:

  • change of mind
  • ordering the wrong size, color, or variant
  • buyer preference
  • minor differences in color caused by screen/display settings
  • delays that remain within the carrier’s normal delivery process

Please review your order carefully before completing checkout.

Damaged, defective, misprinted, or incorrectly fulfilled items

If your item arrives damaged, contains a manufacturing defect, is misprinted, or you receive the wrong item due to a fulfillment error, contact support@hexappeal.store within 30 calendar days of delivery.

Your claim must include:

  • your order number
  • a description of the issue
  • clear photographs showing the affected item and defect
  • photographs of the packaging when the issue involves shipping damage

Claims are reviewed individually. If the claim is verified and eligible, HEX APPEAL may provide a replacement or refund as appropriate. A physical return is generally not required for qualifying manufacturing or damage claims unless HEX APPEAL provides specific return instructions.

Do not send products back without contacting us first.

Incorrect customer information

HEX APPEAL is not responsible for additional costs caused by incorrect or incomplete shipping information submitted by the customer. Orders returned, lost, or requiring reshipment because of an incorrect customer-provided address do not automatically qualify for a free replacement or refund.

Missing or undelivered packages

If tracking indicates that an order has not been delivered or has stopped progressing, contact support@hexappeal.store promptly with your order number and tracking information.

Delivery issues are reviewed individually. A package being delayed, returned to sender, or marked delivered does not automatically guarantee a refund or replacement. We may ask you to confirm your shipping address, contact the carrier or local post office, or provide additional information before a claim can be resolved.

Refunds

Refunds are issued only when HEX APPEAL determines that a refund is appropriate under this policy or where required by applicable law.

If a refund is approved, HEX APPEAL will initiate it to the original payment method within 5 business days of approval. Banks and payment providers may require additional time to post the refund.

Original shipping charges are not refundable except when required by law or when HEX APPEAL determines that the order was incorrectly fulfilled.

Cancellations

Because orders are submitted for made-to-order production, orders are not guaranteed to be cancellable after purchase. Contact us immediately at support@hexappeal.store if you believe an order was placed in error. If production has not begun, we may choose to cancel the order, but cancellation is not guaranteed.

Contact

HEX APPEAL
support@hexappeal.store
(317) 661-1368
1900 Pleasant St
Noblesville, IN 46060

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.